The Association of Clinical Research Professionals
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Housing Policies

Hotel Reservations
Orchid Event Solutions is the official housing partner of ACRP 2018. All reservations must be made through Orchid’s online portal or call center; please do not contact the hotels directly. Agents available Monday through Friday, 7:00am to 6:00pm Mountain Standard Time. 

Toll-free (US): 855.285.4791
International: +1.801.433.0664

Reservation acknowledgements will be sent within 24 hours via email if booked online or by telephone. You will not receive a written confirmation from the hotel.

Deadline
The deadline for reserving a hotel room at the ACRP group rate is April 3, 2018. After the deadline, reservations will be made based on availability and hotels may charge higher rates.

Deposit
All reservation requests must be accompanied by a credit card guarantee equaling the amount of one night’s room and tax for each room reserved.

Changes & Cancellations
Cancellations received after March 31, 2018 will be subject to a $50 processing fee. Deposit of one night’s room and tax will be forfeited entirely if cancellation occurs within 72 hours of arrival date.
Through April 20, 2018 please send requests for changes and cancellations in writing to Orchid Event Solutions to help@orchideventsolutions.com or fax to 801.355.0250. After April 20, 2018 you may contact the hotel directly to make changes and cancellations.

Questions or Special Requests
For questions or special requests, please contact Orchid Event Solutions at 866.748.9564 or email questions, cancellations, or changes to your reservation to help@orchideventsolutions.com. Special requests are not guaranteed. Hotels will assign specific room types upon check-in, based on availability.

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